Phone Repair Warranty Information

Warranty Policy

Troubleshooting Tips

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Problem

For warranty issues please read instructions and use the web-form below. Thank you

Unless otherwise stated all of our standard repairs and refurbished equipment are covered under a 1 year warranty.

Our warranty does not cover:

	Liquid spill
	Lightning and surge damage
	Excessive abuse
	Incorrect installation
	Shipping charges
	Defective handsets on repaired items
	Defective handset cords or line cords

Warranty requirements

	Warranty tags must be intact.
	Bar code tag must be intact and readable.
	Proper troubleshooting must be preformed.
	RMA number or RMA sheet must be included with each item.

Items returned for warranty work must include an RMA number or a correctly filled out RMA sheet. Items sent in without an RMA will be repaired under warranty at our discretion. If a valid problem description or RMA is not included with a warranty item and a problem is not easily found by our technicians then a testing and handling fee may apply. There may also be a test fee if the problem found is significantly different then the problem description or the problem description is too vague. In extreme cases the original warranty may be null and void and a new full price repair charge with 1 year warranty may apply.

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Warranty form
This will create a new warranty request To add or reply to a previous message. Please use the link in your email.
Name:
Email Address:

Barcode #:	`how to find?`
Phone type:
Describe Problem:

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