Phone Repair Warranty Information

Warranty Policy

Troubleshooting Tips

PLEASE!!
DO NOT CALL US
FOR WARRANTY
ISSUES
Without a written record of what we talked with you (over the phone) regarding any problems you are experiencing or the troubleshooting steps that have been tried so far, our hands are tied. If the problem reported is commonly caused by a bad battery or failing cord and we cannot easily duplicate the problem, without a written record of the conversation we will assume those simple steps were never tried.
If you cannot use our trouble ticket system or email we will not be able to provide the level of service we would like and you may be subject to testing and handling fees if we cannot duplicate the problem.

For warranty issues please read instructions and use the web-form below. Thank you

Unless otherwise stated all of our standard repairs and refurbished equipment are covered under a 1 year warranty. Cordless phones suffer more abuse and have a 3 or 6 month warranty. (Some specific problems carry a lifetime warranty)

Our warranty does not cover:

	Liquid spill
	Lightning and surge damage
	Excessive abuse
	Incorrect installation
	Shipping charges
	Defective handsets on repaired items
	Defective handset cords or line cords

Warranty requirements

	Warranty tags must be intact. The item cannot have been tampered with.
	Proper troubleshooting must be preformed.
	You must contact us in writing about the warranty issue before returning items for warranty. Use the form below or email us at Phone calls cannot be saved for reference and we will have no idea what troubleshooting steps were performed when the item is returned. To provide the most reliable service we need a detailed and valid problem description.

Warranty form
This will create a new warranty request To add or reply to a previous message. Please use the link in your email.
Name:
Email Address:

Barcode #:	`how to find?`
Phone type:
Describe Problem:

This generates a new message Changes can be made on the following page

Items returned without following the proper procedures will be repaired under warranty at our discretion. If a valid problem description is not included with a warranty item and a problem is not easily found by our technicians then a testing and handling fee may apply. There may also be a test fee if the problem found is significantly different then the problem description or the problem description is too vague. In extreme cases the original warranty may be null and void and a new full price repair charge may apply.

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