Troubleshooting Tips
Report Warranty
Problem
PLEASE!!
DO NOT CALL US
FOR WARRANTY
ISSUES We require
warranty requests and problem descriptions in writing |
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For warranty issues please read
instructions and use the web-form below. Thank you
Unless otherwise stated all of our
standard repairs and refurbished equipment are covered under a 1 year warranty.
Cordless phones suffer more abuse and have a 6 month warranty.
| Our warranty does
not cover: |
 | Liquid spill |
| Lightning and surge damage |
| Excessive abuse |
| Incorrect installation |
| Shipping charges |
| Defective handsets on repaired
items |
| Defective handset cords or line
cords |
| Any additional parts not
included with standard repair such as new LCD displays |
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| Warranty requirements |
| Warranty tags must be intact. The item cannot
have been tampered with. |
| Proper
troubleshooting must be preformed. |
| You must contact us
in writing about the warranty issue before returning
items for warranty. Use the form below or email us at Phone calls cannot be saved for reference and we will have no idea
what troubleshooting steps were performed when the item is
returned. |
| Problem descriptions are required
for warranty repair. Warranty service does not include
searching for a problem. If a valid problem description is not
included then the warranty may be void and full repair
charge will be invoiced. |
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Items returned without following the proper procedures
will be repaired under warranty at our discretion. If a valid problem
description is not included with a warranty item and a problem is
not easily found by our
technicians then a testing and handling fee may apply. There may also be
a test fee if the problem found is significantly different then the
problem description or the problem description is too vague. In extreme
cases the original warranty may be null and void and a new full price
repair charge may apply.
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When you see these:
Click for Information or more detail
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