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Warranty Policy

How To
Troubleshoot

Priority One BC repairs and refurbishes proprietary business telephones from many different manufacturers. We do not represent any of the manufacturers and we are not the authorized repair center for original equipment warranty service.

 
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These steps are required to avoid fees on warranty items.
 
Before contacting us about warranty work these steps must be completed:
bulletAny phone MUST be tested in multiple (2-3) known working locations with different handsets, different handset cords, and different line cords.
bulletThere must be a complete understanding of the exact problem. Some time and energy must be extended on your end to make sure the item does indeed have a problem.
When returning an item for warranty work we require ONE of the following:
bulletYou can fill out this email form and we will email you an RMA
bulletYou can print the PDF form, fill it out 100% and send one in with each item.
bulletThe person (who has witnessed the problem) with an accurate understanding of the exact problem can call us for an RMA number. 207-894-7100

Pink fields are required
Name:
Company:
E-mail Address:
Customer ID:  
Invoice Number:  
Warranty Number:  
Type/model number:  

 

Lightly hitting, tapping or shaking the phone has the following effect:
No effect   Problem goes away temporarily  Problem is aggravated  Unknown
 
How long was the item used before the problem was noticed?
minutes  hours  days  months
 
What is the frequency of the problem?
Constant    Intermittent
 
Was this item tested in multiple locations with different cords and handset?
YES   NO
 

Is there a problem with?: (check all that apply)

Bad   OK

 Transmit from the handset. (talking to people)
Bad   OK Receive on the handset. (listening to people)
Bad   OK Transmit from the speakerphone.
Bad   OK Receive on the speakerphone.
Bad   OK Lights lighting up when they should not.
Bad   OK Lights NOT lighting when they should.
Bad   OK Buttons sticking down
Bad   OK Buttons not working
Bad   OK Buttons activating by themselves
Bad   OK LCD display not working
Bad   OK Hangs up (disconnects) in the middle of a call
Bad   OK Will not hang up or stays off-hook
Bad   OK Can not answer ringing calls
Bad   OK Phone ring (does it ring when called)
   
YES   NO Physical damage (cracked or broken pieces)
YES   NO Missing parts

Please describe the problem:

Please tell us what testing and troubleshooting was done:

 YES, I have read the Priority One B.C. Warranty Policy                            NO

Too many of the warranty items we receive do not act up when we test the item. A lot of them end up having bad handset or line cords, programmed/installed incorrectly, or just had a fluke (one time) glitch. It takes much more of our time to troubleshoot a phone that does not show a problem then it does to repair the average phone.  Please make sure you perform all the troubleshooting you can. Do not just return the item immediately after you first notice a problem.