Our lifetime keypad warranty covers the buttons on your telephone for the useful life of the phone. The useful lifetime is defined by at least 3 years after we discontinue repair service for the phone or the year 2012 whichever is later.

The lifetime keypad warranty does not cover any other problems or failures that would not be repaired by replacing the keypad and cleaning the phone's circuit board. If there is damage to the circuit board or other components a new keypad cannot fix the problem.

Under no circumstances do we offer advanced replacements or pay for shipping defective phones back to us for warranty repair. However, we take good care of our customers! If we find a warranty problem was a direct result of a mistake we made we do compensate the customer in some way. This cannot be determined until the item is returned for our inspection.