We can not accept phone calls (for any reason) dealing with manual files, CDs, downloading, passwords, or any other questions about free or purchased information on our web site. If we did not keep a strict policy of no-calls for manuals we would be forced to hire a full time employee to handle the volume. This would dramatically increase the prices we would have to charge and availability of free user guides and other information. We can not make exceptions for any special circumstances or problems. We reply to email much more reliably and faster then the average internet company and we have spent a lot of time and energy making sure the most common problems and questions are addressed in our web site.