Password does not work
bulletPasswords are case sensitive.
bulletIt's very easy to cut and paste extra blank spaces.
Try typing the password by hand and/or try to copy and paste the password from the email
bulletThe passwords have been tried, tested, and they work.
bulletMake sure you have requested the correct password for the file you downloaded.
bulletIf you ordered the wrong password or downloaded the wrong file, the password will not work.

If you are sure you have carefully tried the password you received several times, please email us.

Lost / Missing & Non-Working
Password Request Form

 


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