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Phone System Tech Support: Barclay Enterprises Tech Talk Bulletin Board
This is a backup copy of the
original post about Barclay Enterprises located in the Sundance
Telephone Installers Tech Support Forum, complaints section.
Complete Version
Barclay Enterprises never replied to explain
their side of the story even though they had ample opportunity for over
20 months to support their claims.
Barclay Enterprises continues to use false claims of
FCC status even after they were caught red handed at the lie.
posted
Barclay Enterprises engages in deceptive and unfair business practices and blatant false advertising.
1) They are guilty of false advertising. They claim on their web site, in their literature, and on various E-Bay auctions to be "The only FCC authorized repair facility."
There has never been any such thing as FCC authorized repair. They base these blatant lies off the equivalent of an old FCC yellow pages listing for antique bell ringer phones that they paid to be listed under in 1988. They changed their company name and address in the late 80's or early 90's rendering the listing completely useless. Now they use it to confuse customers in advertisements for products not even covered under the old and long expired registration. The entire program (part 68) was abandoned by the FCC long ago.
Please do not take our word for this. Contact the FCC yourself. www.fcc.gov, or call them at (888)225-5322.
2) They have repeatedly made defamatory and patently false statements against the company that I work for in several E-Bay auctions. The slander began immediately when we decided to list an auction which competed with one of theirs. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=47123&item=6038692668
These defamatory statements refer to Priority One as we are the only other company offering these repairs on E-Bay. What they imply about how we repair these phones is completely and utterly false. The repeated inferences that we are somehow a fly-by-night company that does not know how to repair phones and are not reputable is defamatory and insulting.
Barclay Enterprises 2275 LaCrosse Ave #201 Colton, CA 800-513-9962
Barclay is also knows as: "Preferred Telecomm" and "QP Telecommunication Technologies"
We have been informed of your complaint by a third party since, regrettably, you have never communicated with us directly or in private about this matter of concern to you. We will be taking your allegations under counsel and advisement. In the meantime:
1. Would you mind identifying yourself? You never provide your full name or position with your company.
2. You refer to your company as your employer. Therefore, we presume that you are not a principal. Are the principals of your company aware of and in support of these public accusations of yours, particularly with respect to such epithets as "illegal", "unethical", "false advertising", "defamatory", "slander" and "false statements"?
Kindest regards,
Richard L. Barclay, President Barclay Enterprises, Inc.
Posts: 3 | From: Colton, CA USA | Registered: Feb 2005
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posted
Mr. Barclay It seems the poster above was concerned about Your claims of being " The only FCC authorized repair facility ".
Can you explain that claim ?
Since you responded with smoke and mirrors, It would appear that there is no such thing as FCC authorized.
My .02 cents
-------------------- "I used to love the smell of Av Gas in the morning,now it's just coffee. " Posts: 3308 | From: Aquebogue,N.Y. | Registered: Apr 2004
| IP: Logged |
posted
My name is Paul Gross, I am the head of Sales at Priority One Business Communications Inc. The ownership of Priority One Business Communications Inc has been fully aware of the issue for some time. I have been asked to post the following by the ownership of Priority One Business Communications Inc.:
You claim that you have not been informed of this matter, yet you reference text from our eBay auctions and web site (negatively) many times in your subsequent eBay listings. This means you could not have missed the false advertising FCC warning messages displayed over the last few weeks in our eBay listings. In fact you responded to this warning by attempting to confuse the general public further. Offering scans of expired and illegally altered registration papers as proof of your FCC authorized status. http://www.barclayent.com/ebay/fcc_authorization.htm
I'm sorry that we did not contact you in person about this. However your attacks, attitude and response to our eBay auctions has proven you have no intention of cooperating in any sort of resolution.
This matter is not up for debate, an opinion, or even a gray area. Claiming to be affiliated with the FCC is a flat out lie. If Barclay would like to offer any reasonable explanation for the blatant misrepresentation in claiming to be the only FCC authorized repair facility when the FCC does not, and has never "authorized" repair facilities, I'm sure we would all love to hear it.
posted
Wow, that's interesting. My company too had an FCC registration number for repairing and refurbishing one and two-line and 1A2 phones obtained in 1985. All I had to do was fill out a few forms and send them a check. It was not any long drawn-out "approval" process at all.
posted
Thank you for confirming that for me Ed. The people that I spoke with at the FCC had no idea what I was talking about. They were all too new (only worked at the FCC for 10 years or so). They did not even know that they used to register sellers or repairers of equipment.
posted
To say the least I wouldn't use them. If they're dishonest in their advertising on Ebay, sure can't trust the end product, in my opinion.
-------------------- Bill
If you are seeking sales or service in North-Central Florida, count on our associate: North Florida Communications Posts: 5284 | From: Western Nebraska | Registered: May 2002
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Additional posts continued from here. There was no new information in the
additional posts and the topic eventually eroded and went off-topic. We
eliminated the unnecessary posts to cut down on the reading. If you want to see
the full version click here:
Complete Version
Barclay
Enterprises never responded other than the first reply that did not give any
reason for their behavior but simply proved they knew of this complaint.
Their true response to this complaint was to publish forged federal documents to
back up the lie. When the Better Business Bureau stepped in to ask for
verification of their claims, Barclay quickly removed the forged documents from
their web site. However, they still hold onto claims of being affiliated somehow
to the FCC for phone repair. Barclay's new claims of "FCC Authorization System
Guarantee" is not a statement that makes any sense and simply shows they are too
stubborn to back down from an obvious lie even after they are caught and
the Better Business Bureau slaps their wrist for false advertising.
Here is a copy of the forged federal
documents Barclay Enterprises posted on their site as a response to our
complaint on Sundance.
