Problem Description for KX-TGA400b & KX-TGA200b Cordless Phones
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Phone's unique identifiable number:
Tip: Write this number using a permanent marker under the battery cover
Lightly tapping or shaking the unit has the following effect:
What is the frequency of the problem?
Talk path problems
Choppy transmit (other party says I sound funny, break up, can't understand me)
Choppy receive (Static, garbled sounds in the handset) Warning! This is most likely a base unit problem.
No transmit (other party can not hear me at all)
Speaker cuts out (I can't hear the other person)
Other, strange sounds (describe below)
Button problems Note: The keypad is repaired in every phone but it is still nice to know
Keypad problems number keys #1 etc..
Keypad problems other keys: Line buttons, talk, enter, hold etc.. (describe below)
Other button problems
Other problems
LCD not working  LCD is cracked and needs replacing   Faded on left side
Will not charge   Already tried a new battery   Red charger light does come on
Completely DEAD
Headset jack does not work
Will not register or connect to base unit
Describe the problem in detail: (notes)